Your questions

I hope to answer some of your questions on this page


You will probably find a number of these answers elsewhere on this site; I have collated them here for ease of reference. If you cannot find an answer here, please do contact me.

Sessions

What are your opening hours?
Appointments can be made to suit you during the day from Monday to Friday, and in the evening on Monday and Thursday. You will find current practice opening times on this page.
How long is each session?
Treatment sessions are scheduled for 45 minutes each although there are times when a session may be shorter if there are clinical reasons which dictate this.
Can I wait with you if I am early for an appointment?
The practice has a small waiting area next to the treatment room, you are most welcome to make use of it.

Treatment

Which conditions do you treat?
Treatment in the practice is available for a wide variety of conditions such as:

  • Sports related injuries
  • Acceleration/deceleration injuries e.g: motor vehicle, skiing accident
  • Neck and back pain (including arm pain or sciatica)
  • Rehabilitation following surgery or fractures (bone breaks)
  • RSI
  • Joint pains including arthritic conditions
What kind of treatment do you provide?
The practice places an emphasis on manual and manipulative therapy but also offers Ultrasound and comprehensive exercise therapy to complement treatment. A more complete description of treatment and what to expect can be found on my treatment page.
What does the treatment involve?
The treatment will involve:

  • A detailed history of your current problem
  • A history of your recent and past medical details and medication (tablets)
  • A detailed physical examination. You will need to remove clothing (not underwear) to expose the appropriate areas
  • A clinical diagnosis will be made and a treatment plan constructed
  • Your treatment plan will be explained to you and you will be involved in its development
Do I need to see a doctor before I visit you?
I am a first contact practitioner so it is not necessary to see a doctor before coming for treatment. Should you wish to claim against your insurance company you will however have to be referred by your G.P.
Does my GP know when I visit you?
I do have good professional relationships with our local G.Ps and aim to keep them fully informed of your treatment and progress unless you request otherwise. If you prefer not to notify your G.P. this is perfectly acceptable and your wishes will be respected.
What is Osteopathy?
I have included some excerpts from my Osteopathic dissertation along with other information on this page.
Do you have any information on MRI scanning?
I work closely with the MRI centre at Vista Diagnostics. This organisation offers very reasonable scanning services. Please take a look at this page for more information.

Cost and payment

How much does a session cost?
Current session costs can be found on this page, or by ringing the practice on 01372 275823.
Are there any additional costs I should know about?
Any splints etc. which are ordered are supplied at cost (plus postage and VAT). I do not add a handling fee for these items, but I do have to pass on the actual cost to you.
Do you accept health insurance referrals?
Yes, insured patients usually have their accounts paid directly by their insurers. Insurance companies know the practice as D.L.M.Coleman.

More details can be found on my health insurance page.
Can you invoice the health insurer?
Yes, treatment costs for insured patients can be invoiced direct to the insurers.

About the practice

How can I contact you?
You can use my contact page, or telephone me on 01372 275823. Alternatively, you can email me directly.
Where are you in Ashtead?
Please visit my location page to see a map showing where the practice is located, you can get directions too. There are also photographs of the practice to help you recognise us.
How long has the practice been open?
The practice has been established for over twenty five years, relocating to Ashtead in early 1991 after moving from its previous site in Epsom.
Is access to the treatment room straighforward?
There is a separate side entrance on the ground floor approached via one small step. Grab rails are provided for your safety.
Can I send you my feedback on the practice?
Yes, please use my Feedback form to let me know what you thought about your treatment.

About me

What qualifications do you hold?
Please look at my qualifications page where I discuss my professional qualifications.
Are you regulated in any way?
The regulatory bodies of Physiotherapists and Osteopaths require us to demonstrate our competence to practice by submitting a record of our continuing professional development activities in the form of a portfolio. Please look at my qualifications page for more details.
How do you manage a work-life balance?
I am really keen to have a good work-life balance, I have lots of energy and I love taking exercise. You can read a little more about me out of practice hours on my lifestyle pages.
Do you have any practical tips to avoid strain on muscle and joints?
Yes, I have put together a number of simple pieces of advice to help prevent muscle and joint pain. Please take a look at my Practical preventative tips page.
I'm sure I saw you cycling in Ashtead recently...
That could well have been me, you may even have seen me as far afield as Abinger Hammer. Please take a look at my lifestyle page to find out a little more about my hobbies.

About this website

Our privacy policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2. Credit
2.1 This document was created using a template from SEQ Legal.
3. Collecting personal information
3.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you post to our website for publication on the internet (including the content of your posts);
(c) information contained in or relating to any communications that you send to us or send through our website (including the communication content);
(d) any other personal information that you choose to send to us.
3.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
4. Using your personal information
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send statements, invoices and payment reminders to you, and collect payments from you;
(e) send you non-marketing commercial communications;
(f) send you email notifications that you have specifically requested;
(g) deal with enquiries and complaints made by or about you relating to our website;
(h) keep our website secure and prevent fraud.
4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
5. Disclosing personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
5.3 Except as provided in this policy, we will not provide your personal information to third parties.
6. Retaining personal information
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of your personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. Cookies
12.1 Our website uses cookies.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.5 We use both session and persistent cookies on our website.
12.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) PHPSESSID Stores a simple message when a form is submitted that can be displayed on a different page. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry. No personal information is stored in this cookie;
(b) __utma Determines unique visitors to our site and is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.;
(c) __utmb Establishes and continues a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method;
(d) __utmc This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session;
(e) __utmz Stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a web site search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our own site. The cookie is updated with each page view to our site;
(f) _ga Distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for our sites analytics reports associated with Google Universal Analytics;
(g) _gat Distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for our sites analytics reports associated with Google Universal Analytics;
(h) gateway-stack-1 Monitors the operation of the panel describing our cookie policy seen at the top of the page when you first visit our site. If you click ‘Close’, this cookie will be sent to you so that you do not see the panel when you next visit.
12.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
12.8 Blocking all cookies will have a negative impact upon the usability of many websites.
12.9 If you block cookies, you will not be able to use all the features on our website.
12.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
12.11 Deleting cookies will have a negative impact on the usability of many websites.
13. Data protection registration
13.1 We are registered as a data controller with the UK Information Commissioner's Office.
13.2 Our data protection registration number is Z1106532.
14. Our details
14.1 This website is owned and operated by Denise L M Coleman.
14.2 We are registered in England and Wales under registration number 6068895, and our registered office is at 45 Leatherhead Road, Ashtead, Surrey KT21 2TP.
14.3 Our principal place of business is at 45 Leatherhead Road, Ashtead, Surrey KT21 2TP.
14.4 You can contact us by writing to the business address given above, by using our website contact form, by email to enquiries@ashteadphysio.co.uk or by telephone on 01372 275823.
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Sessions can be booked by telephoning the practice on

01372 275823

Opening hours
Location
x
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